Please email our technical support department at TechnicalSupport@LifelinePetSupplies.com for all technical support questions.
Wednesday, March 4, 2020 2:10:14 PM America/New_York
Tuesday, October 1, 2019 8:52:25 AM America/New_York
Tuesday, July 2, 2019 8:57:21 AM America/New_York
Monday, April 29, 2019 1:20:48 PM America/New_York
You will find the pdf instructions for the discontinued Hinged door incubators on the product page listed below. The instructions can be found under the "Manuals & Instructions" tab
Friday, March 29, 2019 12:17:24 AM America/New_York
Friday, December 21, 2018 3:04:19 PM America/New_York
Many issues caused by the controller can be resolved with a hard factory reset of the controller. Listed below are the instructions to do a complete 'hard' factory reset of the controller.
Please follow these steps below:
1. Power off the controller completely by holding the "Rst" aka Reset button until controller powers off.
2. Hold in the “SET” and “UP ARROW” button together immediately after powering back on the controller (press reset "Rst" once to power back on). Do not let go of the "SET" and...Read More
Tuesday, November 20, 2018 8:56:40 AM America/New_York
Question: I have an emergency and need help with my product(s) after business hours?
Answer: You can first check your product page to see if any videos, pdf downloads, or other information is available to answer your question(s). Often times the information you're looking for can be found directly on the product page. We have several tabs such as Description, Video, and Manuals & Instructions which contain a ton of helpful information. If you still are unable to find the information you need the ...Read More
Thursday, November 15, 2018 1:36:13 PM America/New_York
Question: How do I connect my concentrator, tank, or nebulizer to my Lifeline Pet Supplies incubator? Answer: You can find this information directly on your product page where it was purchased from our website. Click on the product picture to enter the full description of the product. In the middle of the you will see several tabs for Description, Video, Reviews, and Manuals & Instructions. Under the 'Manuals & Instructions' tab you will find pdfs which include how to hook up your incubator to a...Read More
Wednesday, November 14, 2018 8:01:31 AM America/New_York
Question: I didn't get an order confirmation email or I am not getting any emails regarding my order?
Answer: If you're using a spam filter or email verification system, please add email@example.com and firstname.lastname@example.org to your list of safe senders in order to receive a response. We recommend doing this any way to ensure that the email does not end up in your junk mail.
Wednesday, November 14, 2018 7:43:49 AM America/New_York
Question: How much will my shipping be?
Answer: You can see all available shipping methods and costs by adding the product(s) you want to purchase to the cart. Once in the cart simply click 'View Shopping Cart' then at the prompts enter your country, state/province, and zip/postal code, then hit 'Estimate' this will bring up all of the available shipping methods/pricing for the product(s) to the delivery address. You can then choose your preferred method, then click 'Update Total', and follow th...Read More