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Welcome to LifelinePetSupplies.com - "Their Little Lives In Our Hands"

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I need technical support help with a product?

Wednesday, March 4, 2020 2:10:14 PM America/New_York

Please email our technical support department at TechnicalSupport@LifelinePetSupplies.com for all technical support questions.

           
Comments | Posted in Frequently Asked Questions By Jake Garber

International Orders - Customs Fees & Duties

Tuesday, October 1, 2019 8:52:25 AM America/New_York

           
Comments | Posted in Frequently Asked Questions By Jake Garber

Rcom Pet Brooder MX-BS500N and MX-BL500N VIDEOS

Friday, March 29, 2019 12:17:24 AM America/New_York



           

My Multi-Display Temperature Controller is reading ---F what do I do?

Friday, December 21, 2018 3:04:19 PM America/New_York

Many issues caused by the controller can be resolved with a hard factory reset of the controller. Listed below are the instructions to do a complete 'hard' factory reset of the controller.

Please follow these steps below:

1. Power off the controller completely by holding the "Rst" aka Reset button until controller powers off.

2. Hold in the “SET” and “UP ARROW” button together immediately after powering back on the controller (press reset "Rst" once to power back on). Do not let go of the "SET" and...

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Comments | Posted in Frequently Asked Questions By Jake Garber

I have an emergency and need help with my product(s) after business hours?

Tuesday, November 20, 2018 8:56:40 AM America/New_York

Question: I have an emergency and need help with my product(s) after business hours?

Answer: You can first check your product page to see if any videos, pdf downloads, or other information is available to answer your question(s). Often times the information you're looking for can be found directly on the product page. We have several tabs such as Description, Video, and Manuals & Instructions which contain a ton of helpful information. If you still are unable to find the information you need the ...

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Comments | Posted in Frequently Asked Questions By Jake Garber

Question: How do I connect my concentrator, tank, or nebulizer to my Lifeline Pet Supplies incubator? Answer: You can find this information directly on your product page where it was purchased from our website. Click on the product picture to enter the full description of the product. In the middle of the you will see several tabs for Description, Video, Reviews, and Manuals & Instructions. Under the 'Manuals & Instructions' tab you will find pdfs which include how to hook up your incubator to a...

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Comments | Posted in Frequently Asked Questions By Jake Garber

I didn't get an order confirmation or any emails?

Wednesday, November 14, 2018 8:01:31 AM America/New_York

Question: I didn't get an order confirmation email or I am not getting any emails regarding my order?

Answer: If you're using a spam filter or email verification system, please add customerservice@lifelinepetsupplies.com and noreply@shippingeasy.com to your list of safe senders in order to receive a response. We recommend doing this any way to ensure that the email does not end up in your junk mail.

           
Comments | Posted in Frequently Asked Questions By Jake Garber

How much will my shipping be?

Wednesday, November 14, 2018 7:43:49 AM America/New_York

Question: How much will my shipping be?

Answer: You can see all available shipping methods and costs by adding the product(s) you want to purchase to the cart. Once in the cart simply click 'View Shopping Cart' then at the prompts enter your country, state/province, and zip/postal code, then hit 'Estimate' this will bring up all of the available shipping methods/pricing for the product(s) to the delivery address. You can then choose your preferred method, then click 'Update Total', and follow th...

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Comments | Posted in Frequently Asked Questions By Jake Garber

Where can I find my product(s) Manual or Instructions?

Tuesday, November 13, 2018 4:40:28 PM America/New_York

Question: Where can I find my product(s) Manual or Instructions?

Answer: Product pdfs if available can be found directly on the product page under the 'Manuals & Instructions' tab. Please see the screenshot below for the location of these pdf's. These can be viewed, downloaded, or printed at your convenience.

Product pdfs found on product page

           

Holiday Shipping

Tuesday, November 13, 2018 4:30:46 PM America/New_York

Question: What is your holiday shipping schedule?

Answer: Please see our holiday shipping schedule per carrier here https://lifelinepetsupplies.com/customer-service/#answer4

Also, please note we will put banner headers on our site for any additional times we may be closed or unable to ship orders.

           
Comments | Posted in Frequently Asked Questions By Jake Garber
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