Friday, March 29, 2019 12:17:24 AM America/New_York
Friday, December 21, 2018 3:04:19 PM America/New_York
Many issues caused by the controller can be resolved with a hard factory reset of the controller. Listed below are the instructions to do a complete 'hard' factory reset of the controller.
Please follow these steps below:
1. Power off the controller completely by holding the "Rst" aka Reset button until controller powers off.
2. Hold in the “SET” and “UP ARROW” button together immediately after powering back on the controller (press reset "Rst" once to power back on). Do not let go of the "SET" and "UP ARROW" buttons.
3. Keep holding those 2 buttons for approximately 10 seconds after you switch on the power until the unit fully resets. You should see the following: - - - C on the face of the controller if the hard reset is successful. (If you do not see this repeat steps 1-3 until the hard factory reset is successful).
The controller will be completely reprogrammed and you will need to do a complete reprogramming of the internal settings at that point. If this does not fix the issue the controller will need to be replaced. Please keep in mind that after your reset the controller you will need to change the settings back to the needed settings for your incubator.
Please see the product page under the 'Manuals & Instructions' tab for a pdf titled Multi-Display Temperature Controller Instructions for resetting your controller back to the initial settings when the unit arrived.Read More
Tuesday, November 20, 2018 8:56:40 AM America/New_York
Question: I have an emergency and need help with my product(s) after business hours?
Answer: You can first check your product page to see if any videos, pdf downloads, or other information is available to answer your question(s). Often times the information you're looking for can be found directly on the product page. We have several tabs such as Description, Video, and Manuals & Instructions which contain a ton of helpful information. If you still are unable to find the information you need the best way to reach us after hours is by using either our Facebook Chat Messenger on our website (bottom right corner) or by using the email chat service (bottom left corner). Please keep in mind we are on Eastern Daylight Savings Time and our normal customer service hours are M-F 8 am - 4 pm EDST. However, we do try to get back to our customers quickly and you will generally get a response within an hour up until 8 pm EDST. After those hours it may be the next business day before you hear back from us. Our phone support is only available M-F from 9 am - 4 pm EDST. The phones are not monitored after those hours and we will not receive your message until the next business day. Thank you for understanding!Read More
Thursday, November 15, 2018 1:36:13 PM America/New_York
Question: How do I connect my concentrator, tank, or nebulizer to my Lifeline Pet Supplies incubator? Answer: You can find this information directly on your product page where it was purchased from our website. Click on the product picture to enter the full description of the product. In the middle of the you will see several tabs for Description, Video, Reviews, and Manuals & Instructions. Under the 'Manuals & Instructions' tab you will find pdfs which include how to hook up your incubator to an oxygen concentrator, tank, or using the unit with a nebulizer pump. There are also other pdf's here that are available for viewing, downloading, or printing anytime for your convenience! Below you will find a screenshot on one of the product pages where those are locatedRead More
Wednesday, November 14, 2018 8:01:31 AM America/New_York
Question: I didn't get an order confirmation email or I am not getting any emails regarding my order?
Answer: If you're using a spam filter or email verification system, please add firstname.lastname@example.org and email@example.com to your list of safe senders in order to receive a response. We recommend doing this any way to ensure that the email does not end up in your junk mail.Read More
Wednesday, November 14, 2018 7:43:49 AM America/New_York
Question: How much will my shipping be?
Answer: You can see all available shipping methods and costs by adding the product(s) you want to purchase to the cart. Once in the cart simply click 'View Shopping Cart' then at the prompts enter your country, state/province, and zip/postal code, then hit 'Estimate' this will bring up all of the available shipping methods/pricing for the product(s) to the delivery address. You can then choose your preferred method, then click 'Update Total', and follow the prompts to checkout. This can also be done directly in the checkout but will require a full billing/shipping address there. If you are in the continental United States and have ordered $99 or more your order will be eligible for free shipping. You can see the *Free Shipping* terms and conditions here https://lifelinepetsupplies.com/terms-and-conditions/#answer2
We encourage you to register with our website which is almost the same as checking out as a guest except you will create a unique password for our site. This will allow you to simplify future orders, track existing orders, add products to a wishlist, leave reviews fast/easy, track all your orders in one place, print/view previous orders, and more!Read More
Tuesday, November 13, 2018 4:40:28 PM America/New_York
Question: Where can I find my product(s) Manual or Instructions?
Answer: Product pdfs if available can be found directly on the product page under the 'Manuals & Instructions' tab. Please see the screenshot below for the location of these pdf's. These can be viewed, downloaded, or printed at your convenience.
Tuesday, November 13, 2018 4:30:46 PM America/New_York
Question: What is your holiday shipping schedule?
Answer: Please see our holiday shipping schedule per carrier here https://lifelinepetsupplies.com/customer-service/#answer4
Also, please note we will put banner headers on our site for any additional times we may be closed or unable to ship orders.Read More
Tuesday, November 13, 2018 4:07:42 PM America/New_York
Question: What is your return policy?
Answer: Please see our return policy here https://lifelinepetsupplies.com/customer-service/#answer11Read More
Tuesday, November 13, 2018 4:04:16 PM America/New_York
Question: How do I get Free Shipping?
Answer: Please see our free shipping terms and conditions here https://lifelinepetsupplies.com/customer-service/#answer2Read More