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"Their Little Lives In Our Hands"

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Question: How do I connect my concentrator, tank, or nebulizer to my Lifeline Pet Supplies incubator? Answer: You can find this information directly on your product page where it was purchased from our website. Click on the product picture to enter the full description of the product. In the middle of the you will see several tabs for Description, Video, Reviews, and Manuals & Instructions. Under the 'Manuals & Instructions' tab you will find pdfs which include how to hook up your incubator to an oxygen concentrator, tank, or using the unit with a nebulizer pump. There are also other pdf's here that are available for viewing, downloading, or printing anytime for your convenience! Below you will find a screenshot on one of the product pages where those are located

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Posted in Frequently Asked Questions By Jake Garber

I didn't get an order confirmation or any emails?

Wednesday, November 14, 2018 8:01:31 AM America/New_York

Question: I didn't get an order confirmation email or I am not getting any emails regarding my order?

Answer: If you're using a spam filter or email verification system, please add customerservice@lifelinepetsupplies.com and noreply@shippingeasy.com to your list of safe senders in order to receive a response. We recommend doing this any way to ensure that the email does not end up in your junk mail.

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Posted in Frequently Asked Questions By Jake Garber

How much will my shipping be?

Wednesday, November 14, 2018 7:43:49 AM America/New_York

Question: How much will my shipping be?

Answer: You can see all available shipping methods and costs by adding the product(s) you want to purchase to the cart. Once in the cart simply click 'View Shopping Cart' then at the prompts enter your country, state/province, and zip/postal code, then hit 'Estimate' this will bring up all of the available shipping methods/pricing for the product(s) to the delivery address. You can then choose your preferred method, then click 'Update Total', and follow the prompts to checkout. This can also be done directly in the checkout but will require a full billing/shipping address there. If you are in the continental United States and have ordered $99 or more your order will be eligible for free shipping. You can see the *Free Shipping* terms and conditions here https://lifelinepetsupplies.com/terms-and-conditions/#answer2

We encourage you to register with our website which is almost the same as checking out as a guest except you will create a unique password for our site. This will allow you to simplify future orders, track existing orders, add products to a wishlist, leave reviews fast/easy, track all your orders in one place, print/view previous orders, and more!

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Posted in Frequently Asked Questions By Jake Garber

Where can I find my product(s) Manual or Instructions?

Tuesday, November 13, 2018 4:40:28 PM America/New_York

Question: Where can I find my product(s) Manual or Instructions?

Answer: Product pdfs if available can be found directly on the product page under the 'Manuals & Instructions' tab. Please see the screenshot below for the location of these pdf's. These can be viewed, downloaded, or printed at your convenience.

Product pdfs found on product page

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Posted in Frequently Asked Questions Product Pdfs By Jake Garber

Holiday Shipping

Tuesday, November 13, 2018 4:30:46 PM America/New_York

Question: What is your holiday shipping schedule?

Answer: Please see our holiday shipping schedule per carrier here https://lifelinepetsupplies.com/customer-service/#answer4

Also, please note we will put banner headers on our site for any additional times we may be closed or unable to ship orders.Read More

           
Posted in Frequently Asked Questions By Jake Garber

What is your return policy?

Tuesday, November 13, 2018 4:07:42 PM America/New_York

Question: What is your return policy?

Answer: Please see our return policy here https://lifelinepetsupplies.com/customer-service/#answer11

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Posted in Frequently Asked Questions By Jake Garber

How do I get Free Shipping?

Tuesday, November 13, 2018 4:04:16 PM America/New_York

Question: How do I get Free Shipping?

Answer: Please see our free shipping terms and conditions here https://lifelinepetsupplies.com/customer-service/#answer2

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Posted in Frequently Asked Questions By Jake Garber

How long before my order ships?

Tuesday, November 13, 2018 3:59:28 PM America/New_York

Please see our order processing time information here https://lifelinepetsupplies.com/customer-service/#answer1

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Posted in Frequently Asked Questions By Jake Garber
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