Shipping costs are automatically calculated based on product and quantity ordered and determined by UPS & USPS published rates.

 

*Free Shipping $49 or more:

The discount for free shipping will automatically apply to your cart containing $49 worth of eligible merchandise. Shipping offer is limited to products manufactured or distributed directly by Lifeline Pet Supplies and those eligible products will be automatically discounted in your cart. Any ineligible products will be charged shipping according to weight and destination.

• The shipping discount will automatically appear in your cart (excluding sales tax and shipping fees after all other discounts are applied) totaling $49 or more in eligible products. 

• Free Shipping offer excludes products not manufactured or distributed directly by Lifeline Pet Supplies

• Maximum $75 value (U.S. dollars) based on standard shipping rates.

• Additional exclusions may apply and will be noted on the product detail page.

• Offer valid only for orders shipped within the contiguous 48 U.S. states.

• May not be valid with any other discount or offer. Terms and conditions of this offer are subject to change at the sole discretion of Lifeline Pet Supplies.

 

Shipping Method:

UPS & USPS

International Customs Fees &/or Duties: Import charges or duties are not included in the prices listed on our website. This may vary from country to country depending upon the products you order. Please check with your countries customs department before ordering so you are aware of any additional charges or fees that may be due once your items arrive. We will not be held responsible for duties or import charges. Please make sure you are aware of this prior to order. If an international order is refused you will be subjected to the refused orders charge of 20% and no shipping fees will be refunded. 

Expedited Shipping:
We have expedited UPS & USPS shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options by UPS. Orders must be placed before 12pm Eastern Time Monday-Thursday to receive guaranteed expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 12pm Eastern Time on Friday/Saturday/Sunday will ship the following business day. You will receive tracking information for each order to the email you provide upon shipment and you can also track your order by clicking the 'Track My Order' link in the footer on our home page. Please Note: USPS Priority Mail is not a guaranteed service but is an expected time of delivery based upon the origin and destination of the package. This is not a guaranteed money back service. The only guaranteed money back service currently offered by USPS is Express. 

Shipping Time:
Orders are normally shipped from our warehouse within 24 business hours of order placement. Shipping times are in addition to the 24 business hours processing time and are chosen by you the customer at time of checkout. An estimated transit time for delivery via ground shipping from our facility is included below.

 UPS GROUND TRANSIT TIMES

This is the web site of LifeLinePetSupplies.com We can be reached via e-mail at [email protected] We collect payment information (e.g., credit card number and billing address) but no information on consumers who browse our website. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website and order fulfillment. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, special pricing and services or upcoming events. If you do not wish to receive such mailings, let us know by sending us e-mail at the above address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.

Litter Kwitter – Not eligible for return and will not qualify for a credit.

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. 

Exceptions:

Piddle Place - Not eligible for return and will not qualify for a credit.

Incubators - Must be retuned in original unopenend packaging and free of hair/debris or it will not qualify for a credit.

Feeding Stations - Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

Heating Pads - Must be returned in original unopened packaging and free of hair/debirs or it will not qualify for a credit.

Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

1. Read and agree to the Returns Policy and Procedure above.

2. Email: [email protected] - We will need your order number and the Item ID number of the product you wish to return.

Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping and a restocking charge of 20%.

 

Price Matching - LifelinePetSupplies.com Price Match Policy

Regular and sale prices, offers and selections on LifelinePetSupplies.com may vary from those of similar stores and posted advertisements. LifelinePetSupplies.com does not price match other retailers, including other online sellers and/or websites.

Items Damaged Upon Arrival -

If an item or item(s) arrives damaged from the delivery service please contact us immediately so we can get a damage claim filed. All orders over $100.00 are insured for their full retail value. You must contact us first to help you file a damage claim with the delivery service. If a claim is filed with PayPal or your credit card company it will be very difficult to get the information we need to help you file the claim. All claims must be settled before a refund or replacement is issued. Damages to products do not happen often as we package our products extremely well. However, each delivery service has a set policy to follow and it must be followed in order for a claim to be filed and settled. The delivery service may require additional information including pictures and it is important that you work with us to help you get the issue resolved. 

Pricing Errors and Omissions -

We make every effort to ensure the accuracy of the information on our website. If an error is discovered it is immediately corrected. Please be advised that Lifeline Pet Supplies reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.

Lifeline Pet Supplies is not responsible for any third party website pricing errors, product description errors, inaccuracies or omissions.

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