Customer Service: +1 (937) 720-0039 (Landline)
Phone Hours: Monday thru Friday 9 am to 5 pm EST
Chat Hours: Monday through Friday 9 am to 5 pm EST
Website Ordering: 24 hours daily, 7 days a week, 365 days a year
After Hours Support:
- You may create a support ticket after hours by clicking HERE or by clicking the "Live Chat" button (top of the website next to our logo) after hours
- Please choose the appropriate department and someone will get back to you as soon as possible.
- Please note that all technical support including troubleshooting issues, setup or using a product, etc is handled via email
- We may need to send links to videos, pdf's, and other information.
- Please, first check the product page (where the item was purchased) and scroll down to the tab labeled "Manuals & Instructions" and "Video" tab.
- You may also check the Learning Center for the information you are looking for
- For these reasons, it is best to communicate technical support help via email only.
Holiday Shipping Schedule: https://lifelinepetsupplies.com/customer-service/#answer4