Covid19 Update - We are an "Essential" business. We are fully operational and ready to serve you!

Welcome to - "Their Little Lives In Our Hands"

Customer Service:  +1 (937) 720-0039 (Landline)

Customer Service Email:

Phone Hours: Monday thru Friday 9 am to 5 pm EST

Chat Hours: Monday through Friday 9 am to 5 pm EST 

Website Ordering: 24 hours daily, 7 days a week, 365 days a year

After Hours Support:

  • You may create a support ticket after hours by clicking the "Chat/Support Ticket" icon in the bottom right-hand side of our website
  • Please choose the appropriate department and someone will get back to you as soon as possible.
  • Please note that all technical support including troubleshooting issues, setup or using a product, etc is handled via email
  • We may need to send links to videos, pdf's, and other information.
  • Please, first check the product page (where the item was purchased) and scroll down to the tab labeled "Manuals & Instructions" and "Video" tab.
  • You may also check the Learning Center for the information you are looking for
  • For these reasons, it is best to communicate technical support to help via email only. Our technical support email is

To schedule a call with technical support please choose an available time slot below

Holiday Shipping Schedule:

Please use the support ticket system (bottom right-hand corner of our website) or Email Us After Business Hours or use the form below to submit a support ticket

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