Shipping during the holidays can be crazy! We commit to you, our customers, that we will package and ship out your orders in a timely manner. Once they are picked up by the carrier services, we have no control over the delivery times and dates. It is entirely possible that there will be delays on package deliveries, even packages that you might have paid extra for faster delivery. No carrier is guaranteeing delivery on time during the holidays.

We do not give refunds/compensation on orders for late deliveries.

Our holiday schedule is as follows:

• Orders placed on or before December 23rd at 2pm EST will be shipped before Christmas.
• Orders are currently being shipped out within 1 business day (unless otherwise noted on the product page (See "Shipping & Delivery" tab on product pages.
• Orders placed on December 24th - December 27th will ship out on December 28th.
• We will be closed from the afternoon of December 24th - December 27th. Shipping will resume on December 28th.
• Orders placed after 2pm Est on December 30th through January 3rd will not be shipped out until January 4th.
• We will also be closed from the afternoon of December 30th through January 3rd.
• Customer service will be unavailable during the closed times and limited from December 24th through January 3rd.
• All operations will resume to normal on January 4th

From all of us at LifelinePetSupplies.com we wish you and yours a very Merry Christmas and a Happy New Year! I think we are all looking to a better year to come! Thank you all for your support of our small family ran business. We would not be doing this without you!